Privacy Policy

1. Introduction

Gita Gurukul ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, follow our social media pages, or purchase our diaries and related products (collectively, the "Platform"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We may collect the following categories of information when you interact with us:

• Contact details: name, email address, phone number, shipping and billing address.
• Order information: products purchased, order history, payment confirmation details (we do not store full card or UPI credentials — these are processed securely by our payment gateway partners).
• Communication data: messages, feedback, or reviews you send us via email, forms, or social media.
• Technical data: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies, where applicable.

3. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your order, including confirmations, shipping updates, and customer support.
• Respond to your queries, feedback, or complaints.
• Improve our Products, Platform, and customer experience.
• Send you promotional updates or offers, where you have opted in to receive them (you may opt out at any time).
• Comply with applicable legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Courier and logistics partners, to deliver your orders.
• Payment gateway providers, to process your payments securely.
• Service providers who assist us with hosting, analytics, or customer communication, under confidentiality obligations.
• Law enforcement or regulatory authorities, where required by applicable law.

5. Cookies & Tracking

Our Platform may use cookies or similar tracking technologies to improve browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings; note that some features of the Platform may not function properly if cookies are disabled.

6. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including order processing, customer support, legal compliance, and record-keeping, after which it will be securely deleted or anonymized.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our Products and Platform are not directed at children under 18. We do not knowingly collect personal information from minors without parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Platform with a revised "Last updated" date.